A Case Study In Eliminating Manual Errors and Enhancing Workflow Efficiency For Field Teams.
Digitizing Water Meter Management for Kamstrup with the Adept System
Kamstrup, a global leader in metering solutions, faced critical inefficiencies in managing water meter readings and field operations for their clients in Malaysia. Manual data recording, delays, and inconsistent workflows were limiting accuracy and scaling.
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In response, Kamstrup collaborated with GLN to build Adept — a smart, mobile-first Water Meter Channel Management System that streamlined task tracking, eliminated manual errors, and laid the foundation for full smart meter adoption.
80%
Faster Task Turnaround Time
50%
Reduction In Manual Errors
100%
Digital Traceability of Meter Readings
6
Months to Develop & Launch The Working Pilot
The Challenge:
Utility providers under Kamstrup’s network relied on manual logging for meter readings and service tasks, often using notebooks in the field. These outdated practices resulted in:
Errors in meter readings and serial numbers
Lost or delayed field data
Resistance to adopting smart meter technology
The team needed a solution to enhance accuracy, improve workflow transparency, and convince clients of the value of digital transformation.
The Solution:
GLN built Adept as a modular, API-integrated system tailored for Kamstrup’s needs. Built from scratch and completed in 6 months for pilot use, the platform features:
Real-time sync with Kamstrup’s smart meters
Offline mode for areas with poor connectivity
GPS tagging and photo capture for field validation
Task reassignment and historical data access
Built using Java/Kotlin (backend), VueJS (web), and Flutter (mobile)
Field workers now receive tasks via mobile, capture updates live on-site, and upload directly — reducing reporting errors and streamlining meter management workflows.
The Results:
The Adept system has delivered measurable improvements: